UK retail customers will receive their order by First Class Royal Mail. We always pack carefully and goods always leave us in perfect condition. We regret that we cannot accept any responsibility for damage in transit. Over the last five years lost and damaged consignments have been extremely rare. Valuable orders may be insured or registered for signature upon request and the appropriate additional fee added at cost only. Greeting cards and their envelopes also come in a sealed shiny sleeve. Customers from other countries will receive their consignments by standard Air Mail.